A clear working agreement
Reliable delivery starts with expectations both teams understand.
Software work involves uncertainty: new information, dependencies, and changing priorities can affect the plan. Rather than making broad guarantees, define what is being delivered, how it will be reviewed, and how changes or support will be handled.
Define deliverables
Describe the agreed scope, responsibilities, dependencies, and milestones in the project documents.
Agree on acceptance
Set review points and acceptance criteria appropriate to the solution before delivery starts.
Plan changes and support
Document how scope changes are assessed and what warranty or ongoing support terms apply.