After launch
Keep essential systems understood and cared for.
Ongoing software support can help teams investigate issues, maintain dependencies, and plan improvements as business needs change. The support model should reflect how critical the system is and who is available to operate it.
Issue triage
Capture incidents with useful context, assess impact, and agree on an escalation path.
Maintenance
Plan dependency updates, operational checks, and small fixes to reduce avoidable risk.
Steady improvement
Review user feedback and prioritize enhancements without losing sight of existing service needs.